Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Downloads are not eligible for Returns or Refunds. If the file is mislabeled or there is a problem, please Contact Me for resolution.

DISCLAIMER:

Please note that you must be able to import this cut file into a laser cutting software not provided with this download. A variety of software such as Illustrator or Inkscape can be used to add your own personalized content. There are no refunds on instant downloads. If you have any questions or concerns, please message me and I will answer any questions you may have.

PERMISSIONS FOR USE:

Downloads are being sold for personal use or for the reselling of the physical items that you create using the digital assets contain in this product. In no way can the digital files contained in this package be copied or resold.

BEFORE PURCHASING

**Please ensure that your machine/program accepts this type of file format before purchase, since due to the nature of digital file I am unable to accept refunds.***

Purchases are made with the understanding you have a thorough knowledge and understanding of your program. If you are unsure if your program takes accepts this type of file, please know you are purchasing at your own risk should the file not work.

AGAIN, NO REFUNDS WILL BE GRANTED FOR DIGITAL FILES.

Refunds for Tangible Sales

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact me for questions related to refunds and returns.